I found some hopefully useful information on how to schedule a another delivery with Sagawa Otodoke. I ordered some stuff from Amazon.co.jp and it came while I was at school. So I had the following receipt jammed in my door. Luckily, you can call the smaller number (the one that begins with 022) with your mobile phone and schedule a redelivery! The bigger 0120 number is if you have a LAN line. Call the phone number and you’ll hear an automated voice to guide you (although if you’re Japanese is a bit weak like mine, it’ll sound a little fast).
Step 1: Enter your own phone number beginning with the area code.
Step 2: Enter the 4 digit 営業店番号. This is the number of the Sagawa branch dealing with the delivery. In this case, mine is “8022”.
Step 3: Enter the 12 digit お問い合わせ送り状ナンバー (this is in red on my receipt). This is the tracking number for the undelivered item. Mine is the one that begins with “0054”.
Step 4: Enter the date you would like re-delivery. Press only “0” for same day delivery, or enter 2 digits for another day. For example, for the 5th, enter ’05′ or for 25th enter ’25′.
Step 5: Select the time you would like the item to be delivered and press the corresponding button. Depending on the time you call, not all the options will be available. Since I will probably be in school during the day tomorrow as well, I’ve picked the 4pm-6pm time slot (option 4). Make sure you’re in the house when they come back!
Step 5: Confirm the details are correct. Press “1” to select ‘yes’ or “2” to make changes to the day/time.